Preparing for a Wellbeing Programme – A case study from Defence

Martin Short, Head of Wellbeing, Diversity and Inclusion. MoD Business Unit

In July 2018, following an 18-month secondment to the What Works Centre for Wellbeing, I returned to the Ministry of Defence (MoD) to design a wellbeing programme for a large MoD business unit of some 5000 staff spread over a number of different locations.

The organisation had never had a centrally coordinated wellbeing programme so, while I had considerable freedom of action, there were three big challenges to overcome before we could move forward.

The first challenge was that, as an organisation, we had no common understanding of what ‘wellbeing’ actually meant – or why it was important to both individuals and organisations. The second was that our wellbeing-related data was low grade and unsuitable for taking an evidence-based approach. Finally, while many staff were doing great work at local level, they worked in isolation and we had no joined up wellbeing community.

To tackle these challenges I designed a ‘start-up’ phase made up of three core activities which we called – Educate, Measure and Connect.

Educate

It is impossible to hold meaningful conversations about any topic if it means different things to different people, so I spent four months visiting every site and delivering over thirty ‘Wellbeing Awareness Briefs’. It didn’t matter so much what our wellbeing concept was, but it was important that we shared the same one. These one-hour presentations covered:

  • Wellbeing: What it is and why it matters to both individuals AND organisations.
  • What we know about Wellbeing across the life course and the factors that exert influence.
  • Wellbeing in the Workplace – the role of individuals, managers and leaders. This general approach is illustrated well in theACAS  Mental Health at Work Framework.

Measure

The annual Civil Service People Survey gives some insights into wellbeing but lacks detail, so we augmented it with data from another survey tool – a workplace wellbeing diagnostic tool developed by the What Works Centre for Wellbeing. This higher resolution data allowed us to diagnose where our main workplace wellbeing issues lay and also created a benchmark from which we could measure our progress as we started to take action.

One of the most interesting findings came from a graphic that we called the ‘Heatmap’. This plotted how far our different sites were from the organisational average for each of the five ‘drivers’ of workplace wellbeing measured by the tool. As can be seen from the heatmap below, not one of our sites has the same wellbeing experience – and the military and civilian experience is often profoundly different – even at the same site. This suggested that, for our organisation at least, a ‘one size fits all’ strategy would probably be ineffective. It also led us to the conclusion that the best model for our needs involved a light central structure which measures, monitors and advises, with evidence-informed action being delegated to local leadership and wellbeing networks.

Connect

The final preparatory activity was termed ‘Connect’. While I knew there were many staff doing great work at local level (Mental Health First Aiders, Mindfulness groups, Peer Support Groups, Sports Clubs etc.) we had no central visibility of what was actually happening locally. The Connect activity was simply a gathering together of information about what wellbeing and mental health related initiatives were happening and where.

What did we achieve?

Our three preliminary activities have allowed us to do a number of things:

  • Develop a shared understanding of what wellbeing means to us as an organisation – so our future conversations are better informed and make sense to staff.
  • Diagnose our main wellbeing challenges and establish a data benchmark from which we can measure progress when we run the survey again.
  • Complete an audit of the wellbeing-related resources we already have and identify and connect our pan-organisation wellbeing network.
  • Helped us understand the significant impact of local issues on staff wellbeing, thus guiding us towards appropriate governance structures.

The next phase will be the analysis of those issues that we wish to address at organisation level, followed by the generation of local action plans to address the needs identified at our different sites. At present we are planning to re-run the survey in late 2020 to check our progress.

The views and opinions expressed are those of the author and do not necessarily reflect the official policy or position of the Civil Service or the Ministry of Defence.

The SOM has a wellbeing special interest group. To view the slides from the most recent meeting, please click on the links below:An Evidence-based Approach to Understanding Workplace Wellbeing Challenges Supporting healthy high performance

https://www.som.org.uk/preparing-wellbeing-programme-case-study-defence`

The Right Kind of Incentive Can Help People to Stay Active

Hans Pung is the President of Rand Europe. Marco Hafner is a senior economist at RAND Europe

Having the motivation to keep exercising regularly can be challenging for many of us. The benefits of regular physical activity are widely recognised yet about one third of the world’s adult population is not meeting the minimum weekly level of physical activity as recommended by the World Health Organisation. Weekly exercise can result in a lower risk of some diseases such as cardiovascular disease, diabetes and cancer, as well as maintain a healthy body weight and mental health. So the question is: what will motivate people to keepheading out the door, whether it’s for a swim or to the gym, for some much-needed activity?

 

Existing evidence suggests that incentive programmes can have a positive impact on people’s healthy behaviours, and in particular on physical activity, but the type of incentive matters. A recent RAND Europe report has highlighted the impact a particular “loss-framed” financial incentive scheme has had on people’s activity levels. Think of a loss-framed incentive as more of the proverbial “stick,” as opposed to the alternative gain-framed method or “carrot” reward for healthy behaviour. The stick in our study being people having to pay higher or lower monthly amounts for a smartwatch, depending on how physically active they were.

 

In the study researchers reviewed the data of more than 400,000 people, across the US, UK and South Africa, who had signed up to the Vitality Active Rewards programme run by multi-national health insurer Discovery. Members were rewarded for healthy behaviour with “Vitality points” which they could then use towards benefits – the carrot – such as movie tickets or free hot drinks. Members on the Vitality Active Rewards programme could also take up the Apple Watch benefit. This allowed members to buy the smartwatch and fitness tracker at a discounted price. Monthly repayments would then vary according to their level of activity during the previous month. If people exercised regularly and tracked their activity to earn enough points they would not have to pay any further costs.

 

Analysis of the data showed that those people who took up the Vitality Active Rewards with Apple Watch benefit increased their physical activity by about 34 per cent per month, compared to those who only participated in the Vitality Activity Rewards points programme. This meant that on average, people were exercising nearly five days extra every month. Also, the type of activity was recorded as advanced, meaning that not only did people exercise more while on the programme, they also exercised more intensely.

 

Notably, the study also looked at whether the increased physical activity levels persisted over time. Members on the Apple Watch scheme had two years to pay off the watch and researchers found that the levels of raised activity were sustained throughout the 24 month period. So it would suggest that people needed the extra push from a loss-framed incentive to stay motivated and maintain a positive behaviour change, over and above the rewards offered on the Vitality Activity Rewards points scheme. Offering members the opportunity to update their smartwatch every two years and continue the repayment process may also help them to stay active.

 

Previous studies contributing to this area of research have been done before, but never on so large a scale. Neither have they covered such a wide subject area. People who took part in the scheme varied widely in their fitness levels and the RAND Europe study showed that the benefit also incentivised those that initially tended to be more inactive, such as obese individuals, to become more active. Granted, fewer people in this at-risk group took up the benefit, however for those that did, they also showed a significant increase in activity levels.

 

While by no means a magic bullet, the combination of modern technology and the loss-framed incentive would seem to make a significant impact on people’s motivation, helping them to huff and puff their way to the desired amount of activity every week. This effect is important to consider when designing fitness and wellbeing programmes, whether it be for a health insurance company, employer or local GP. Finding ways to encourage healthy behaviour is vital and this might be the type of motivation people need to make it a way of life.

 

Hans Pung is the President of Rand Europe. Marco Hafner is a senior economist at RAND Europe and lead author on the “Incentives and physical activity” study.

Cancer recovery and return to work: An integrated approach

Cancer recovery and return to work: An integrated approach.

By Julie Denning, PhD. CPsychol, Managing Director at Working To Wellbeing.

 

In 2014 there were 360,000 new cancer diagnoses with a predicted rise to 422,000 by 2022. Data suggests around 60% of people survive cancer (Seifart & Scmielau 2017).

As increasing numbers of people are living with and beyond cancer, it is time to start addressing their needs on a larger and more inclusive scale.   Whilst advances in medical interventions are staggering, support for the sequelae of those treatments is often lacking.

People in our service often report a “black hole” post treatment or as if they are falling off a cliff.  They may still have links to their oncology or surgical team but still experience physical and psychological difficulties.  They also may be unsure about what to do about work. Indeed post treatment, many people do not return to work because of emotional difficulties and many report that physical difficulties are an obstacle to return.

Mood and physical issues

Early intervention support should be provided to help people have a smooth recovery post cancer diagnosis.  Evidence has shown that people benefit from vocational rehabilitation support.  This can come in the form of supporting the engagement in exercise and activity throughout treatment and afterwards.  Just providing reassurance that it is OK to exercise can be enough to get people moving and becoming active again.   We know that people often need a graded exercise programme to increase strength and stamina and also to enable functional activity and recovery.

People also need to have the opportunity to talk about the impact their diagnosis has had and to express their feelings about their situation with someone who is outside their social sphere so that they can have the ability to talk without guilt or worry.  As an example, I once called a patient for a review and found out that he was in hospital again.  I said I would call back another time, but he was insistent we have the call.  He wanted to talk through how he was feeling with me rather than upsetting and worrying his wife when she arrived later that day to visit him.

Furthermore, it is important to discuss people’s fear of recurrence and changes to their ‘normal’ lifestyle.  Early conversations mean that worries don’t balloon into panic and generalized anxiety. It is important to note too, that people won’t necessarily need CBT as an intervention, they may just need the opportunity to talk and process what has happened to them.

An integrated service model that provides both physical and mental health support is key. By ‘joining the dots’, such a model helps people to focus on their recovery, improve their functioning and when ready, rehabilitate back into work.

Practical considerations for return to work and employer support

It is important to understand the impact of symptoms in relation to returning to work.  Clinicians have a vital role to understand this so they can help someone return to everyday functioning. Employers need to adhere to the Equality Act and make reasonable adjustments to support their returning employee, so it is important that they also understand how someone’s symptoms may impact on them returning to work.

For example, if someone is experiencing fatigue this may affect their concentration, focus, communication and mental processing.  Neuropathy in one’s hands or feet can affect dexterity for typing and writing and difficulties in walking.  Anxiety and/or low mood can impact on concentration, productivity can cause a lack of focus, relationship difficulties and lethargy.  Pain can result in difficulty sitting for long periods at a desk.

Knowing what their colleague is going through post cancer diagnosis and treatment can help employers to best support them. Indeed, they have a crucial role to play.  Often this comes down to a line manager level, but having helpful, proactive policies in place at an organisational level and creating a culture of support for return is essential.  If employers see that work is a key part of recovery for someone and clinicians see work as a health outcome, then there would be greater impetus to create a supportive work environment.

3rdSector engagement

The third sector is noticeably engaging in the work conversation.  Macmillan is spearheading the way forward not only with their plethora of information booklets and online information but also more recently with their work support service helpline where people can be offered advice as to return to work planning. Anthony Nolan have gone a step further and provides a brief intervention service supporting patients post-transplant with their work plans as well as providing emotional support and guidance as to exercise and activity.

Conclusions: more VR needed, more integrated support

In conclusion, support is urgently needed for a growing body of people who are living with and beyond cancer.  They may have been cured or told they are in remission, but their story continues as they are often facing other challenges, both physically, emotionally and vocationally.

Their needs must be met and their voice must be heard.

We must ensure that they have access to early intervention services to meet their physical and mental health needs so that they are able, when ready, to return to the workplace.  Providing early integrated vocational rehabilitation services must move higher up the agenda at both a government, clinical and employer level.

 

 

 

 

The UK Government’s Work and Health Unit (WHU) commissioned the Council to develop a resource to support GPs in identifying work modifications as part of its “Improving Lives” strategic programme.

The UK Government’s Work and Health Unit (WHU) commissioned the Council to develop a resource to support GPs in identifying work modifications as part of its “Improving Lives” strategic programme.

The Government is keen to promote that, when individuals consult with GPs, they will receive work-related advice and supportive engagement about workplace adjustments. This is based on the understanding that good work is good for health.

The Council appointed a dedicated researcher to review published literature, collate existing available resources and to develop content. Council members and other contacts were actively consulted during this development process.  The resource is available here.

This resource is primarily aimed at GPs to help support their medical consultations and consideration of “Fit note” options.  It makes it clear that most work adjustments are simple, practical arrangements.

Please share the link with your colleagues and encourage them to use the resource with patients.

This resource does not sit in isolation and many other converging programmes are also in development to support other health care practitioners, employees and employers to enable positive conversations on work options. It is illustrated with some simple case studies and there may be opportunity to add to these later.

The resource can be read from start to finish if preferred, but we anticipate users will jump to relevant sections, links or case studies and that in time we can provide more relevant linked content applicable to wider stakeholders.

 

 

Collaboration is key

Collaboration is key

Dr Justin Varney, MBBS MSc FFPH HonFOM

Collaboration not competition is fundamental for the future and this is absolutely the case in the sphere of occupational health.

The occupational health profession is diverse and varied with professionals coming from many different parts of medicine, nursing, the allied health professions, psychology, occupational hygiene, health and safety and ergonomics.

Each of the professional groups however is small and, perhaps with the exception of health and safety professionals, have limited visibility and voice within their ‘parent specialism’.  As professionals they work in, and across, the public, private and voluntary sector. They often have portfolio careers that patchwork together clinical practice in different settings, industries and sectors, all working to enable individuals to remain in, or return to work in ways that work for them and their health conditions.

As the public sector faces an ageing population who are living longer with increasingly complex needs there is an understandable focus on shifting training resource into areas of acute pressure like general practice and geriatrics rather than into occupational health training. Although there is a strong case that reducing training capacity in the professionals will ultimately be a false economy, something to discuss in another blog!

Over the last fifty years there has been a fundamental shift in the nature of work and the change continues to accelerate and deepen in its implications for individuals and for occupational health.

Digital and technological breakthrough has seen many employees moved away from the high occupational risk exposures of front line heavy manufacturing processes to technical, hospitality or administrative roles. Patterns of musculoskeletal disease may well shift from lower limb and lower spinal issues to upper limb and upper spine issues linked to the way we use our computers and phones rather than the way we lift and twist.

This sits alongside the shift to mandatory manual handling training and office health and safety instruction which has increased both employer and employee understanding of health and safety as well as the strengthening through case law and legislative reform of the punative risks associated with organisational negligence and accountability.

Finally the global nature of business also provides a new dimension of occupational health with 4 out of 5 jobs in the top 40 economies linked to directly to global supply chains and business networks. Both recreational and occupational travel creates new vectors for disease communication as well as new dimensions of cross-cultural occupational health practice.

The landscape of occupational health has never been more complex and that is why collaboration is key to the future of occupational health practice. It is only by working together across professional and sectoral boundaries that as partners in the Council of Health and Work that we can make the leaps and bounds that are needed to respond to, and position for, the changing and evolving future of work and health.